ELGEECO

www.elgeeco.co.uk

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Customer Name
Address 1
Address 2
Town/City
Postcode
County

Date:

Account number: ELGEECO

Parcel barcode:


Dear

Thank you for informing us that you have not received your parcel. We have made enquiries with our courier and can advise you that the parcel was left in the [eg. secure location behind bin] on [Date].


If you have still not received the parcel it is important that you complete, sign and return this declaration within the next 7 days.


If we do not receive a reply, we will assume that you have received the parcel.


DECLARATION

I wish to deny receipt of the parcel detailed above

I can confirm that I have checked with those within my household & neighbours who may have signed or received the goods & the parcel has not been received.

I will inform you immediately if it arrives.

I agree to co-operate with Hermes Loss Prevention &/or the Police in the event of any investigation into the missing items.

I confirm this declaration is true & accurate in all respects.

I understand by making a false statement could lead to prosecution.


Signed    ………………………………………………………………..


Print Name   ……………………………………………………………….


Date   ……………………………………………………………….

 

CLIENT TO COMPLETE/DELETE RED TEXT AS APPROPRIATE BEFORE SENDING TO CUSTOMER


For goods that you claim have not been delivered or not received.

Elgeeco will contact the carrier without delay and the carrier will then contact their courier.

Elgeeco will send you a PDF copy of the attached letter by email .

Please sign and return the letter.

Replacement goods can not be dispatched until we receive the signed letter.